Velien Orders Policy

Understanding Orders: The Key to Efficient Management

This Orders Policy explains how orders are placed, processed, paid for, and shipped when you buy from our website. It is designed for international customers.

Nothing in this policy limits any mandatory consumer rights that apply in your country or state/province.

1. Cancellation or Amendments

Once an order is placed, our warehouse begins processing it as soon as possible.

• No changes after purchase: We generally cannot change order details after checkout (including address, size, color, or items), and we generally cannot cancel an order once submitted.

• If you made a mistake: Contact us immediately. If the order has not entered processing yet, we may be able to help, but this is not guaranteed.

2. Order Processing & Dispatch Times

• Orders are usually dispatched within 1 to 3 business days.

• During busy periods (sales, holidays, new launches), dispatch may take 3 to 7 business days.

• Our warehouse typically ships Monday to Friday, excluding public holidays that apply to our warehouse location.

3. Estimated Shipping Times (After Dispatch)

Shipping times vary by destination and carrier.

• Estimated delivery times shown at checkout (or in our Shipping Policy) are estimates only.

• Once your parcel is handed to the carrier, delivery is controlled by third parties (postal/courier services). We cannot guarantee delivery dates.

• Delays can occur due to customs processing, weather events, peak season volume, or carrier disruptions.

4. Tracking

Where tracking is available, we will provide tracking details by email or in your account.

5. Product Availability

• Items shown on our website are intended to reflect current stock availability.

• If a size or product is out of stock, it will usually be marked as unavailable.

• In rare cases (especially during peak demand), inventory errors can occur and an item may become unavailable after you place an order.

If we cannot fulfil an item, we may:

• Cancel the affected item(s) and issue a refund, or

• Contact you with available alternatives.

6. Payment Methods

We accept the payment methods displayed at checkout.

• Available payment methods may vary by country/currency.

• We may use fraud-prevention tools and may request additional verification.

• We reserve the right to decline or cancel an order if payment cannot be authorized, verified, or is flagged as potentially fraudulent.

7. Pricing, Currency, Taxes & Duties

• Prices are shown on the website and may change at any time.

• Your checkout total may include or add applicable taxes (such as GST/VAT/sales tax) depending on your location.

• For international orders, you may be responsible for customs duties, import taxes, and brokerage fees unless stated otherwise at checkout.

8. Address Accuracy

You are responsible for providing a complete and accurate shipping address.

If a parcel is returned to us due to an incorrect/incomplete address or failed delivery attempts:

• We may require you to pay reshipping fees, and/or

• We may refund the order minus shipping and return-to-sender fees (where permitted by law).

9. Lost, Stolen, or Delayed Parcels

• If tracking shows a parcel is delayed, please allow extra time for carrier delivery.

• If a parcel is marked delivered but you cannot locate it, check with household members/building management and the carrier.

If you believe your parcel is lost, contact us and we will assist with an investigation or claim process where available.

10. Returns

Returns are handled under our Returns & Refunds Policy.

11. Contact

For order questions, contact our support team with your order number and the email used at checkout.

What Are Orders?

Orders refer to the requests made by customers to purchase goods or services. They play a crucial role in sales, inventory management, and customer satisfaction. However, processing these orders effectively is vital because delays can lead to customer dissatisfaction and loss of sales. So, understanding the order process and its components ensures a smooth operation.

Types of Orders

There are various types of orders, including purchase orders, sales orders, and work orders. Each type serves a specific purpose. For instance, a purchase order is used to buy materials, while a sales order is generated when a customer makes a purchase. By categorizing and understanding these different types, businesses can streamline operations and improve efficiency.

Best Practices for Managing Orders

To ensure successful order management, businesses should adopt best practices such as automation, tracking systems, and clear communication. By utilizing technology, companies can speed up the order fulfillment process, reduce errors, and improve customer satisfaction. Therefore, implementing such practices is essential for optimizing order management and enhancing overall business performance.